About Chill Merchants

Built for Commercial Environments That Can't Afford Failure

Brisbane-based commercial HVAC and refrigeration contractor delivering full mechanical services solutions to a range of sectors across South East Queensland.

Chill Merchants team members in branded hi-vis and workwear having a discussion with Brisbane city skyline in the background
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A Commercial Contractor Committed to Quality

Chill Merchants is a trusted building partner with a clear understanding that downtime impacts people, safety, and revenue.

Specialising in commercial mechanical services projects with a growing team of licensed technicians and mechanics, we operate with one clear standard:
Do the work properly. Stand behind it.

100+
Years Combined Experience
ARC-certified, QBCC-licensed technicians across healthcare, education and industrial.
500+
Projects Delivered
Trusted by Queensland Health, Education Queensland and other major commercial clients.
<4HR
Priority Response Time
Quick response minimising downtime across South East Queensland.

Our Commitment
to High Standards

Building South East Queensland's respected mechanical services contractors through accountability, strong systems, and high standards on every project

Our Vision

To build a mechanical services company that others watch, learn from, and measure themselves against, because of the strength of our culture, our people, and our standards as we continue to grow.
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Our Mission

We grow capable people, operate with discipline, and protect a strong internal culture, so the business continues to become more competitive, more consistent, and more respected every year.
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Meet Our Team

From estimating to commissioning, our team operates with defined roles, clear communication and full responsibility across every project.

Mark Merchant, Managing Director of Chill Merchants
Mark Merchant
Managing Director

Mark Merchant is a highly skilled, passionate leader in the trades industry with more than 20 years’ experience delivering high quality specialist HVAC services. Mark has built an enviable reputation in the southeast Queensland construction industry due to his track record for reliability, consistency and excellent craftsmanship.  

Despite being born in New South Wales, Mark is a dedicated advocate for Brisbane and Queensland. His genuine appreciation for the value of trades and the construction industry in Australia is unmatched.

Mark Merchant, Managing Director of Chill Merchants

Mark Merchant

Managing Director
Tim Carroll, Operations Manager at Chill Merchants
Tim Carroll
Operations Manager

Tim has a proven track record as a dedicated, organised and efficient project manager with a talent for maintaining client relationships through honest and clear communication. Tim has been working in the construction industry since 2012 when he began his apprenticeship to obtain his Certificate III in Refrigeration and Air-conditioning. He is a dedicated family man and a respected leader who is passionate about upholding a culture of comradery at work.

Tim Carroll, Operations Manager at Chill Merchants

Tim Carroll

Operations Manager
Mark Richards, Senior Estimator at Chill Merchants

Mark Richards

Senior Estimator
Steve Bingham, Senior Estimator at Chill Merchants
Steve Bingham
Senior Estimator

Steve is an industry veteran with a broad insight into the mechanical services and construction sectors. In the 1980s Steve began his career as a storeman in Sydney for a major refrigeration company and has performed a wide variety of roles in construction. Steve is passionate about helping businesses grow and since 2009 has worked as a business development manager, national construction manager and estimator.

Steve Bingham, Senior Estimator at Chill Merchants

Steve Bingham

Senior Estimator
Dave Martin, Project Manager at Chill Merchants
Dave Martin
Project Manager

Dave is an experienced, motivated and talented trade worker who has embraced mentorship since joining the Chill Merchants. In the late 2000s Dave gained his first trade qualification in metal and sheet metal fabrication. He then completed a Certificate III in Refrigeration and Air-conditioning working on installation projects for major Queensland companies. As a project manager Dave is a respected leader and mentor who uses his skills and experience to guide and support the team.

Dave Martin, Project Manager at Chill Merchants

Dave Martin

Project Manager
Ray Kerr, Project Manager at Chill Merchants

Ray Kerr

Project Manager
Jacqui Andrieux, Scheduling Coordinator at Chill Merchants
Jacqui Andrieux
Scheduling Coordinator

As scheduling coordinator Jacqui is an efficient organiser, dedicated and valued member of the team. Her career background features an array of administration tasks in pre and post construction for family-owned trade businesses. For the past 10 years Jacqui’s daily role has been focused on scheduling. She is determined, driven, personable and brings positive energy to the team.

Jacqui Andrieux, Scheduling Coordinator at Chill Merchants

Jacqui Andrieux

Scheduling Coordinator
Kate Tsardakis, Financial Controller at Chill Merchants

Kate Tsardakis

Financial Controller
Dan Johns, Technician at Chill Merchants

Dan Johns

Service Manager

Our Director's Statement

Chill Merchants is being built deliberately. Yes, we deliver good work. Yes, we’re growing. But ultimately what defines this company and determines how far we go, is our culture.

Culture isn’t a poster on a wall here. It’s how we operate when things are busy, when pressure is on, and when no one is watching. It’s how we treat each other, how we communicate, and how seriously we take the standards we’ve set.

— Mark Merchant, Managing Director

Portrait of Mark Merchant, Managing Director of Chill Merchants

What Our Clients Say About Chill Merchants

Trusted by commercial clients across South East Queensland for reliable, compliant mechanical services.

Chill Merchants technician repairs electrical wiring on a rooftop with a screwdriver.

“As a commercial builder, we have engaged Chill Merchants to deliver mechanical services on several projects, ranging from straightforward HVAC installations to design-and-construct mechanical works. In each case, their team has been highly professional and easy to work with, integrating smoothly with our site operations and schedules.

Communication with Chill Merchants is excellent. They keep our project team well-informed and provide honest, practical advice at every stage. This candid guidance has helped us make informed decisions without any unwelcome surprises. We’ve found them reliable, proactive in solving issues, and committed to doing the job right the first time.

Based on our experience, we confidently recommend Chill Merchants for commercial mechanical services. Their straightforward, collaborative approach and integrity make them a valuable partner on any construction project. We would not hesitate to work with them again in the future.”

Tiltcorp Logo
Chill Merchants technician wearing face shield and gloves using a green power saw to cut metal in a workshop.

“I am writing to highly recommend Chill Merchants for any mechanical air conditioning services. As a satisfied client, we’ve had the pleasure of collaborating with Chill Merchants on several projects, and I can attest to their exceptional professionalism, expertise, and dedication to delivering top-notch results.

In all my interactions with Chill Merchants, they have consistently demonstrated a profound understanding of mechanical air conditioning systems and an unwavering commitment to providing tailored solutions that meet the unique needs of their clients. Their team of skilled technicians exhibits a remarkable level of proficiency, ensuring that every project is executed with precision and efficiency.

Their professionalism, expertise, and commitment to client satisfaction make them an invaluable partner to any project.”

Ritespace Logo
Technician using a red screwdriver to work on colorful wiring inside an electrical panel outdoors.

“Chill Merchants have completed a number of projects for us over the last 18 Months spanning minors works and duct work reconfiguration through to complete turn key commercial HVAC system installations.

Their communication, professionalism and trade knowledge is excellent. The transparency through the initial design and consultation process has helped to develop some great solutions to some very challenging problems. The installation team are extremely flexible, very thorough and produce high quality work. They turn up when they say they will and deal with onsite installation issues very quickly and with a minimum of fuss.

I would highly recommend Mark and the Chill Merchants Team to anyone.”

Phoenix Commercial Logo
HVAC technician repairing a rooftop air conditioning unit with a power drill.

“Chill Merchants were engaged by Bryant Building Contractors to deliver the mechanical services package at Bryant’s recently completed, Energy Quuensland Esitrain Redevelopment project and performed strongly from pre-tender until completion.

Their team completed all contracted works competently, efficiently, and in full accordance with project drawings and specifications. Communication was clear, site coordination was smooth, and their commitment to meeting program deadlines was evident throughout the build. Chill Merchant’s professionalism and reliability contributed to a seamless delivery, and Bryant will actively seek their services for future project.”

Bryant logo

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Frequently Asked Questions

Common questions about working with Chill Merchants across Brisbane and South East Queensland.

What makes Chill Merchants different from other contractors?

Do you only work with large commercial clients?

How long has Chill Merchants been operating?

Can I request a specific technician or team for ongoing work?

Is Chill Merchants hiring?

If you have any questions about our services, please don’t hesitate to reach out.
We’re always happy to help!

Close-up view of two Mitsubishi Electric City Multi outdoor air conditioning units mounted against a building wall.Close-up view of two Mitsubishi Electric City Multi outdoor air conditioning units mounted against a building wall.

Need a Reliable Commercial Mechanical Partner?

Let’s discuss your project, maintenance program or compliance requirements.
We service Brisbane and South East Queensland.